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Our plan to overhaul and strengthen the PL France network of service providers that started in June 2016, is coming to an end. Improved performance control with the help of our Scorecard enabled us to improve quality and better meet our customers' expectations. By the end of 2017, our best service providers will be rewarded in the framework of the creation of an "Excellence Label".

We are currently implementing a similar action plan in Spain in order to increase the quality of service and ensure a mesh that allows us to respond as quickly as possible to the needs of our customers. This project will be completed by the end of 2017 with the same level of excellence being targeted throughout Europe.