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Call handling in your own language
Equipped with lots of experience, through its profession in the remote management of customer, TAI is able to go even beyond the scope of assistance by offering all types of businesses in the world of transportation of people and goods, the full management of their calls, 24/7, in the language of their customer.
TAI CAN ENSURE
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The claims management
The claims managementTAI brings real added value to your accident’s case management. Partners see their claims costs reduced.
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Call tracing
Call tracingTAI regularly calls the driver to ensure they have reached certain waypoints on their journey.
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Conducts market surveys
- An improvement in the profitability of the service and reduced costs.
- Customer needs and expectations to be better taken into account.
- Services of better quality operated by service professionals.
- A customer capital reinforced by an optimised customer relationship process management.
- The ability, if required, to cover all European languages.
- Hotline management,
- Telephone overflow,
- Technical assistance...
The final goal is to guarantee the partner both operational excellence through high-performance customer advisors as well as a better return on investment.
- Great experience in customer management and multilingual hotlines.
- Expertise in orientation towards partner customer networks.
- A phone solution at the forefront of technology.
- Regular and customised reporting.
- Savings for the partner.