» HOME » Who are we » Our Values

Our Values : key to our performance

Assurance et assistance, Seguros y asistencia, Versicherung und Hilfe, Seguro e assistência, Assicurazione e assistenza, Страхование и помощь, Ubezpieczenia i pomoc, Verzekeringen en bijstandTAI shares the attitudes of the AXA group:

  • Availability
  • Diligence
  • Reliability

These qualities are particularly important in the world of assistance where a driver stopped by the roadside relies entirely on the mobilisation capacity, responsiveness and continuous dialogue with TAI.
 

A QUALITY PROUVEN TRACK RECORD

Our operational excellence relies on a unique and extremely powerful quality process whose key features are:

Customer quality experience
Consumer services
Consumer services

Multilingual and always attentive to customers’ needs

Satisfaction barometer
Satisfaction barometer

Monthly satisfaction surveys are conducted randomly on our customers
to get their opinions on the quality of the services provided to them (handshake, support provided by the assistance operator, breakdown specialist’s response and job completion time.)

Continuous improvement
Continuous improvement

This process is based on:

  • sending customers activity reports on a regular basis, implementing continuation training, monitoring and checking repair specialist
    invoices, etc.
  • detecting discrepancies in processes and implementing corrective
    action

The figures support our claims: